Bianna Shampoo Intensive Care Plus Keratin 500 ml

Every product you purchase is under our company's warranty.

You can return your order within 14 days without opening the box in any way, with the approval of customer services. After your order reaches our return warehouse, it is inspected and then your money is refunded to your bank after the unopened approval is given.

Before accepting the packages that you think were damaged during shipment, open and check them in front of the cargo company representative. If there is any damage to the product, a report will be drawn up with the cargo company and the product will not be accepted.

Please remember that if you do not draw up a report, you will have accepted that the cargo company has fully fulfilled its duty after the product has been received.
If the product is found to be damaged, broken, torn, used or similar and is not returned in the same condition as when it was delivered to the customer, the product will not be accepted for return and the price will not be refunded.

If you return the product, your refund will be completed within seven (7) business days from the moment the product reaches the company.
After the return transaction is approved, credit card refunds will be made within five (5) business days. Your bank may not reflect credit card refunds to your account in the same statement period.

In this case, you need to call your bank's credit card service. For product complaints that may arise after the product reaches you, you can reach the customer service representative at 0(212) 486 26 10. If it is determined that the problem is not user-related, compensation will be made.