Cancellation and Refund Policy

This Policy has been prepared to inform Site visitors and customers who place orders (“Buyer”) regarding the cancellation and return of products ordered through https://shop.dorakozmetik.com/ (“Site”) owned by Dora Kozmetik San. Ve Dış Tic. Ltd. Şti. (“Dora ”).

Regarding the cancellation and return of products ordered by the Buyer; the relevant provisions in the Distance Sales Agreement (“Agreement”) signed between Dora and the Buyer remain valid.

Every product you purchase is under our company's warranty.
You can return your order within 14 days without opening the box in any way, with the approval of customer services. After your order reaches our return warehouse, it is inspected and then your money is refunded to your bank after the unopened approval is given.
Before accepting the packages that you think were damaged during shipment, open and check them in front of the cargo company representative. If there is any damage to the product, do not accept the product after a report is drawn up by the cargo company. If you do not draw up a report, do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product has been received.
If the product is found to be damaged, broken, torn, used or similar and is not returned in the same condition as when it was delivered to the customer, the product will not be accepted for return and the price will not be refunded.
If you return the product, your refund will be completed within seven (7) business days from the moment the product reaches the company.
After the return transaction is approved, credit card refunds will be made within five (5) business days. Your bank may not reflect credit card refunds to your account in the same statement period. In this case, you need to call your bank's credit card service. For product complaints that may arise after the product reaches you, you can reach the customer service representative at 0 (212) 486 26 10. If it is determined that the problem is not caused by the user, compensation will be made.